Good to great - HSBC India Branch Locator

Now it sure is good to have a branch locator on your website, but it would be great to have branch timings or telephone numbers, unless HSBC expects their customers to know where the branch is & not visit it or call them...

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I ended up visiting their branch twice because the first time I went, it was closed. They sure don't make it easy for someone to make a deposit.

It is funny how many businesses make it hard for their customers (probably without realizing it). Reminds me about the book "Good to Great".