How do you even find a compelling idea for an app? What can we make that our users will love, pay for and do it fast and cheap?Read More
When someone knocks at our door and we let them into our home, are we not extending them a permission, a privilege? Are we not offering them our trust?Read More
Its always interesting to see what stories businesses are trying to tell with their website. Is it a story about how great these companies (or their products) are, or is it a story about how awesome can they can make the customer's business / life.Read More
The new version of blinking marquee advertisements of the 90s are back...and they are still as annoying ;-)Read More
Just when we thought they can do no wrong!Read More
Technology enables so many things, but graceful error handling appears to always take a back seat to new features.Read More
While the emergence of design consciousness and its economic benefits do seem to be making inroads everywhere, enterprise software as a category seems to be a laggard.Read More
Can we make emotional connections with customers at 30, 000 Feet? How can likability be institutionalized and spread through every client touchpoint?Read More
Can your prospects get turned off by a disconnected user experience? Would they spend more time blogging about it than reading your product manual?Read More
It is always interesting to see how often seemingly unusual things almost always lead back into Anthropology.Read More
Note for engineers / techies (including myself) : Design for UseRead More
Just take the two search boxes...Two??Yes, really...see the screenshot. It makes me think that there was no thought put into what was getting developed. Is it not a fair assumption that most of the modern browsers have a little search box on their top right corner? Why would Hotmail users would want to search on Bing after logging into their Hotmail account?
But what if we wanted hotmail users to try out Bing? How do we increase the adoption of our cool new search engine? Well...maybe we can offer one search box, but two search results - side by side - one from the user's emails & other from the web; Now you've got my attention. I(the user) is thinking...Hotmail is pretty cool - Gmail cannot do that for me, nor can Yahoo. This is so cool. & maybe I will click a hyperlink & you have introduced me to your cool new search engine - in a Permission Marketing sort of way. Here is how GMail does it today...
Another issue that I ran into recently. I received 6 exact emails for Azure trial from Microsoft & yet Live/Hotmail did not think it was spam (while it sometimes flags my regular emails as spam). Again, it seems to me that its the little things that matter & that is where Apple & Google sometimes (well most of the times) have an edge over Microsoft.
Despite of all the grim news about recession, it amazes me that how many businesses continue to offer poor customer services & sub standard products.Read More
Moral of the story: Sometimes, it is easier to fix something than to complain about itRead More
Check out my first interactive "Google Suggest" inspired search example with Silverlight.Read More
Are we making it hard for our customers, patrons, clients, users to get to what they are buying from us? For a number of businesses the purity of intent appears to be sorely amiss.Read More
As it turns out the Universal remote that I ended up buying a year & a half ago, did not really work with my Satellite Dish (& eventually was just tossed under the bed like "Jessie, the Cowgirl" in Toy Story).
This setup was just a little complicated for the family as it involved a few steps in a strict ritual just to watch Cartoon Network (& no one even tried to get to XBOX / Wii / Wireless Media Player).
Duct tape to the rescue (okay, clear packing tape for the nitpickers)...& boom, now we have stepwise instructions for how to use this setup...Follow the numbered instructions & just add water ;-)..& duct tape slays the multiple remote dragon.
Duct tape really is a classic example of products that empowers us in a simple & straight forward manner (passes the "no manual required" test). Perhaps, the opportunity lies in ideas that allow us to make sense of our world (let's me duct tape stuff) or eliminates the need for duct taping my world (seamlessly integrated stuff / iPhones etc.).
If you can think of a product or service that does one of these, you may have the next duct tape on your hand.
While Harmony by Logitech etc. exist for $100+, it will probably take an Apple to expand this market (Yep, iRemote). There may be an opportunity here to create an easy to use / train Universal remote. Yep, I ain't writing no friggin Macros (& if it is has more than 3 buttons, don't even bother).
Of course another version of this product could be MS Remote Server 2009 64 Bit Enterprise edition (plus 5 other versions with 3 different licensing models). Remember "Home Server" (Almost nobody does).
As you can probably tell, I am a big fan of online stuff (which is why I don't have a paper version of my little diary).
Anyways, on a recent trip to San Diego, I tried ordering pizza from Pizza Hut & got into the online v/s human interface issue.
Apparently, Pizza Hut cannot find the Hilton San Diego Resort that I was staying at (& so no Pizza Hut food for me).
Note the address of Hilton on their website...
Here is the disconnect...Note the message from Pizza Hut website...
They can't even find the Hilton. Well, I ended up calling the hotel who recommended me Mountain Mike's (& that is where the Pizza came from).
I am not sure what is the issue, but here it is...