Why automation / online ordering will not outsource humans?


As you can probably tell, I am a big fan of online stuff (which is why I don't have a paper version of my little diary).

Anyways, on a recent trip to San Diego, I tried ordering pizza from Pizza Hut & got into the online v/s human interface issue.

Apparently, Pizza Hut cannot find the Hilton San Diego Resort that I was staying at (& so no Pizza Hut food for me).

Note the address of Hilton on their website...

Here is the disconnect...Note the message from Pizza Hut website...

They can't even find the Hilton. Well, I ended up calling the hotel who recommended me Mountain Mike's (& that is where the Pizza came from).

I am not sure what is the issue, but here it is...