Its the people, stupid!

How many times have you encountered this?
"Yes, I know what you are saying, but I can't do that. I am not sure who should, but that is not my job."

I recently had this experience & was thinking about it. Here is my 2 cents worth for someone making a statement like this...
1. I (probably) understand what you are asking for, but I really do not care to get involved in it.
2. I work for an organization that does not care either or has failed to communicate / empower / train how an exception should be handled.
3. I am pretty happy with where I am in my career & have no interest in going anywhere (Or I am dating the CEO's relative, & this working hard / smart crap is not for me).

Notice how all the three start with "I".

It does not matter if it is a two person company or a Fortune 50, in the end, everything in a service or experience can boil down to the person you are interacting with.

Hire smart, train wisely, empower empathetically.

Its the people, stupid!